Frequently Asked Questions
Everything you need to know about our pro-level formulas, shipping, and artistry services.
What makes Natasha Denona eyeshadow formulas unique?
Our eyeshadows are world-renowned for their signature 'Creamy Matte' and 'Chroma Crystal' finishes. Created by makeup artist Natasha Denona, these formulas are designed to provide maximum color payoff with minimal fallout, blending seamlessly for both professional and everyday use.
Are Natasha Denona products cruelty-free?
Yes, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others. We are committed to ethical beauty standards across our entire product line.
How can I find the best foundation shade for my skin tone?
We offer a comprehensive online Shade Finder tool on our product pages. Additionally, our customer service team is available to provide personalized shade matching via photo consultations to ensure you find your perfect match in our Face Glow or Transformatte collections.
What is your return policy for opened makeup products?
We want you to love your glow. If you are not satisfied with your purchase, we accept returns of gently used products within 30 days of the delivery date. Please note that original shipping fees are non-refundable.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
Do you offer professional discounts for makeup artists?
Yes, we offer a Pro Program for certified makeup artists which provides exclusive discounts on our high-performance palettes and kits. You can apply directly through our 'Pro Program' link in the footer with your professional credentials.